Oversaw a franchise branch with 20 to 25 sales and service representatives

Implemented strategies to create a positive work environment and motivated team members based on individual ambitions

Emphasized the importance of building a strong network of customers over high-end prizes to surpass monthly goals

Successfully managed to maintain low attrition rates in a market with high turnover

Cultivated strong relationships with team members and clients, utilizing my business mindset

Provided in-depth training on sales psychology to inspire client interest without pressure, resulting in highly skilled representatives

Maintained a competitive edge by ensuring reps were well-equipped to outperform industry standards

Led all aspects of business operations, which included maintaining ISA/ISO certification to ensure industry standards and reliability.

Developed and launched websites, helping to enhance online presence and attract new clients in a competitive market.

Executed marketing strategies that increased brand visibility and drove customer engagement, ultimately boosting profitability.

Optimized staff management processes, leading to improved efficiency and a more productive work environment.

Established merchant accounts nationwide, which expanded our client base and increased revenue streams.

Conducted comprehensive cost-benefit analyses to inform decision-making and improve financial outcomes for operations.

Programmed and reprogrammed POS products, ensuring they met client needs and stayed competitive in the market.

Created eCommerce websites, which provided business clients with robust online sales platforms, enhancing their growth potential.

Ensured PCI compliance for business clients, which protected their data and built trust with customers.

Collaborated strategically with business associations to offer exclusive discounts, creating added value for our clients.

Implemented interchange plus pricing ahead of competitors, which improved merchant client satisfaction and enhanced their understanding of pricing structures.

Managed all operational aspects of the website, covering design, marketing, and management, which significantly enhanced efficiency and profitability in a competitive market.

Provided expert advice to businesses and individuals on selecting high-quality domain names for website and app initiatives, helping them establish a strong online presence.

Negotiated aftermarket domain names for clients, resulting in substantial cost savings, which allowed them to allocate resources more effectively.

Updated the website regularly with relevant information about the background and future direction, keeping users informed and engaged.

Trained new warehouse associates on safety procedures and efficient picking strategies, which helped reduce accidents and improved overall productivity within the team. This hands-on approach ensured that everyone understood the processes and felt confident in their roles.

Streamlined inventory management processes by implementing a new tracking system, which cut down discrepancies and made it easier to locate items quickly. This change not only saved time but also enhanced our accuracy in fulfilling orders.

Oversaw daily operations in the warehouse, ensuring that all tasks were completed on time and met quality standards, which contributed to an increase in on-time deliveries. By maintaining clear communication with team members, I helped keep everyone focused and motivated.

Collaborated with management to develop training materials that were user-friendly and engaging, which resulted in a faster onboarding process for new hires. This effort ensured that newcomers felt welcomed and were able to become productive members of the team in no time.